Questions and answers
Good questions, clear answers.
The essentials on what See-Hear is, how it works, and what to expect. If your question is not here, reach out and we will help.
- What is See-Hear?
- See-Hear is prescription-ready consumer audio eyewear with open-ear speakers, microphones for calls, Bluetooth audio, and phone-based EQ controls. It is not a hearing aid or medical device.
- Is See-Hear a hearing aid?
- No. See-Hear is not a hearing aid, medical device, or treatment for hearing loss. It is not intended to diagnose, treat, or address hearing loss or any medical condition. For concerns about your hearing, consult a qualified health professional.
- How is it designed to support conversation?
- Microphones in the temples capture the sound field around the frame. The array is designed to prioritize speech from the direction you are facing, then open-ear speakers deliver audio near the ear while keeping the ear canal open.
- Can I get my prescription lenses in these frames?
- Yes. Every frame style is prescription-ready, so you can wear See-Hear as your daily glasses. Fitting and lens details will be shared with early-access members as we open the first release.
- Will people be able to tell I am wearing technology?
- The electronics live in the frame arms. From the front, the product is designed to look like regular prescription eyewear.
- How long does the battery last?
- The rechargeable arms are designed for daily eyewear use and to top up on a charging dock. Final battery-duration claims will be published with product-specific testing.
- Which frame styles are available?
- The opening collection includes Classic Wayfarer, Contemporary Square, Executive Navigator, Round P3, Semi-Rim Clubmaster, and Slim Rectangle. The technology is consistent across the collection, so you can choose by shape and fit.
- When can I buy one?
- First shipments are estimated for late 2027. This is an estimate, not a guaranteed shipping date. UPS Standard tracked delivery to your confirmed North American address is included in the frame price. The contractual delivery deadline is January 1, 2029.
- How does the refundable deposit work?
- A refundable $250 CAD deposit is credited in full toward your chosen tier's regular price. The remaining balance is due when your pair is ready, before shipping: Essential $945 CAD, Complete $1,225 CAD or Atelier $1,635 CAD. No sales tax is charged on the reservation. You can cancel for a full refund before final payment.
- How does the Founder offer work?
- Full payment before launch saves 20% on Essential ($956 CAD), 30% on Complete ($1,032.50 CAD) or 30% on Atelier ($1,319.50 CAD), before tax. There is no remaining frame balance. Deposits do not qualify for this discount.
For deeper category guides, visit the See-Hear Learning Hub.
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